# Recover a Lost License Key

> Recover a lost receipt or license key using your checkout email, customer portal, or support.
- **Section**: Licensing
- **URL**: https://trytwenty.com/docs/lost-license-key
- **Updated**: 2026-05-13

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## Find the purchase email

- Search the inbox for the email address used at checkout.
- Look for the receipt and Twenty license key.
- Use the customer portal from the support page when it is configured.
- Email support if you still cannot find the key.

## What to include in support

Use the checkout email when contacting support. If you have a payment reference from the success page or receipt, include it in the message.