# Troubleshooting Twenty

> Download, install, activation, and reminder setup troubleshooting.
- **Section**: Troubleshooting
- **URL**: https://trytwenty.com/docs/troubleshooting
- **Updated**: 2026-05-13

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## Download and install checks

- Confirm you downloaded Twenty from the official download page.
- Check that your Mac meets the listed macOS requirement.
- Use GitHub Releases and the checksum when public release links are configured.
- Try the support page if download links are not configured yet.

## Activation checks

- Make sure you copied the full license key from the receipt email.
- Confirm the license is not already active on another Mac.
- Deactivate the old Mac before moving the license.
- Email support from the checkout address if activation still fails.