# Twenty Refund Policy

> Twenty keeps purchase help simple: email support from the checkout address and include enough detail to find the receipt.

## Short version

If Twenty is not a fit, email support with the checkout email and any receipt or payment reference you have. Keep the note short; the goal is to make purchase help calm and practical.

## What to include

Include the email address used at checkout, the approximate purchase date, and a brief reason for the request. Do not send private screen content or unrelated system logs.

## License access

A refunded purchase may lose paid license access. If you moved the license between Macs, mention that in the support email so the request can be handled cleanly.

## Support path

Refund and receipt questions are handled through the support address listed on this website. The Mac app itself does not require a Twenty account dashboard.